dewa live Casino & Sportsbook Data Care

This page describes what we collect when you use dewa live and how we keep that data protected. We take your privacy seriously and handle your information according to strict security practices and applicable data protection laws.

When you open an account on dewa live, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our games, we collect certain information. We use that data to operate your account, process payments, detect fraud, and comply with legal requirements. We do not sell your data to third parties.

If you have questions about how we handle your data, contact our support team via email or live chat. We're happy to explain our practices in detail.

What Data We Collect on dewa live

We at dewa live collect information in several categories. First, we collect account information: your full name, email address, phone number, date of birth, and password. We use this to create and manage your account and to contact you about your account activity.

Third, we collect identity verification data. Before your first withdrawal, we require KYC (Know Your Customer) verification. You upload a government-issued ID and a recent utility bill. We store these documents securely and use them only to verify your identity and prevent fraud.

Fourth, we collect gameplay data. We record which games you play, your bet amounts, your wins and losses, and the timestamps of your activity. We use this data to detect fraud, ensure fair play, and comply with regulatory requirements. We also use it to understand player behaviour and improve our platform.

How We Use Your Data on dewa live

We at dewa live use your data for several purposes. We use account information to create and manage your account, process your deposits and withdrawals, and send you important notifications about your account. We use payment information to process transactions, prevent fraud, and reconcile your account balance.

We use identity verification data to comply with KYC requirements, prevent money laundering, and ensure that only legitimate account holders can withdraw funds. We use gameplay data to detect fraud, ensure fair play, and comply with gaming regulations. We also use it to understand player preferences and improve our game selection and platform features.

We use device and network information (IP address, browser type, device type) to detect suspicious activity, prevent account takeover, and improve our platform's security. If we detect logins from unusual locations or devices, we may flag your account for additional verification.

Account management

We use your name, email, and phone to operate your account and send notifications.

Payment processing

We use payment data to process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank accounts.

Fraud prevention

We use all data categories to detect and prevent fraud, money laundering, and account takeover.

Regulatory compliance

We use identity and gameplay data to comply with gaming and financial regulations.

Third-Party Processors and Data Sharing on dewa live

We at dewa live work with third-party service providers to operate our platform. These include payment processors (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), hosting providers, and fraud-detection services. We share only the data necessary for each provider to perform their function.

For example, when you deposit via mobile banking, we share your email and transaction amount with local payment's payment gateway. We do not share your full payment credentials. When we use a fraud-detection service, we share your IP address, device information, and account activity—but not your identity verification documents.

We require all third-party processors to maintain strict confidentiality and security standards. We do not sell your data to marketing companies, data brokers, or any other third parties. We may share data with law enforcement or regulatory authorities if required by law.

How We Protect Your Data on dewa live

We at dewa live use industry-standard encryption to protect your data. All communication between your device and our servers is encrypted via SSL (Secure Sockets Layer). Your password is hashed using a strong algorithm, so we never store your actual password—only a one-way hash that we can verify against when you log in.

Our servers are hosted in secure data centres with physical access controls, redundant backups, and 24/7 monitoring. We maintain firewalls and intrusion-detection systems to prevent unauthorized access. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Your payment information is tokenized, meaning we store a reference code instead of your full payment credentials. This reduces the risk of data breaches. If a breach occurs, attackers would gain access to tokenized references, not to your actual payment details.

Your Rights Regarding Your Data on dewa live

You have the right to access, correct, or delete your personal data. You can request a copy of all data we hold about you by contacting our support team. We'll provide it in a portable format within a standard timeframe. You can request corrections to any inaccurate information—for example, if your address has changed.

You can request deletion of your personal data, subject to legal and regulatory requirements. If you request account closure, we'll delete your personal data according to our retention policy. However, we may retain some data for legal compliance, fraud prevention, or dispute resolution.

You have the right to object to certain uses of your data. For example, you can opt out of marketing communications. However, you cannot opt out of data collection necessary to operate your account or comply with legal requirements.

Cookies and Tracking on dewa live

We at dewa live use cookies to improve your experience on our platform. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and track your activity on our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).

We use cookies to remember your language preference, your login status, and your game history. We also use analytics cookies to understand how players use our platform—which games are most popular, where players encounter issues, and how we can improve. These analytics cookies do not identify you personally; they track aggregate behaviour.

You can control cookies through your browser settings. Most browsers allow you to block cookies or delete them after each session. However, disabling cookies may affect your ability to use dewa live fully.

How Long We Keep Your Data on dewa live

We at dewa live retain your data for as long as necessary to operate your account and comply with legal requirements. Account information is retained while your account is active and for a period after closure for dispute resolution and regulatory compliance. Payment records are retained for at least five years to comply with financial regulations.

Identity verification documents are retained for at least five years after your last withdrawal. Gameplay data is retained for at least two years to detect fraud and resolve disputes. If you request deletion, we'll delete your data according to our retention policy, except where we're required to retain it by law.

International Data Transfer on dewa live

Our servers may be located outside your jurisdiction. When you use dewa live, your data may be transferred to and stored in countries other than Indonesia. These countries may have different data protection laws than your home country. By using dewa live, you consent to this international transfer.

We take steps to ensure that your data receives adequate protection wherever it is stored. We use encryption, access controls, and contractual safeguards to protect your data during transfer and storage.

Contact Us About Your Data on dewa live

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team. We're available via email and live chat. We'll respond to your request within a standard timeframe.

If you're in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, or anywhere else in a supported jurisdiction, you can reach us through our standard support channels. We handle all data requests with the same care and attention, regardless of your location.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. This privacy policy is governed by the laws of the jurisdiction where dewa live operates.